What Companies Can Expect From Their Instrumentation and Control Provider

Many industries require precise control solutions for their operations. These can include those that process chemicals, foods and beverages, synthetic fibers, pharmaceuticals, print paper, metals, and wastewater. Some of these industries require measurements for quality control. Others must supply documentation to government auditors. In each case, the instrumentation system can play a key part in company operations. Managers can ensure they put the right systems into place by choosing a provider with a client-centric solution.

 Clients Should Expect Lifecycle Solutions

 Technicians in many companies are accustomed to assembling systems by browsing through provider catalogs, doing their best to match the control components to their own application, and then making the purchase. Sometimes, they do this before really having confidence that they have the best solution. If a company has an expert in instrumentation and control, they may be able to use this strategy successfully. Others may need to hire contractors or other experts to help them design their systems. However, there is a better solution. Some providers make sure they have expertise in a wide range of applications, and are willing to work with clients to make sure that the solution matches their requirements. In this way, clients provide their expertise about the application while the provider supplies the expertise about the control solutions, and together design an appropriate system.

 Some providers will do even better than that. They do not end support right after the client makes the initial purchase. Instead, they work with the client through the lifetime of the system, making sure that it continues to fulfil the original requirements. They are also ready to modify the system to meet any new requirements.

 World Class Industrial Components

 Providers can design customer solutions from a deep base of top-tier instrumentation and control components, including the following:

 Measurement components

                Ultrasonic concentration and density measurement

                Rosemount measurement

                Coriolis mass flow

                I/P transducers

                Flow meters – turbine, mag, low flow

Control components

                Crystallization and polymerization control

                Pneumatic controls

                Solenoid valves


                Flow, pressure, temperature measurement

                Liquid Analysis: Turbidity, pH, ORP, D.O. Chlorine

                Conductivity, ISE

                Gas Detection – Toxic and Combustible

                Weighing systems: load sensors and floor / platform scales


Lifecycle Step 1: Technical Assistance

 Many managers, particularly those that have worked with vendor suppliers extensively, value the level of provider support above all else. They do not simply want to buy components; they want to purchase a working solution. The key is for companies to choose a provider that has the same attitude. They do not need to settle for a supplier that simply sells products. They can choose one that commits to providing a solution.

 Lifecycle Step 2: Installation

 Top-tier instrumentation and control products require top-tier installation. Although this duty often falls on the client, the supplier is in a better position to effect a smooth and reliable installation. When a company chooses a lifecycle-conscious supplier, they can expect professional installation. Field service engineers can come and integrate the vendor solutions into the client operations.

 Supplier technicians start by working out an installation plan with the client. This allows the client to specify sensor positions, work out the best positions for controllers, and design a scheme for connection to computer monitors. The client also specifies the footprint in the plant or laboratory, and the workflow for those components. At that point, field engineers from the provider implement that plan. This involves installing all of the necessary panels, skids, enclosures, and other mounting hardware. It also includes configuring the instrumentation, once the physical installation is complete. Once the solution is in place, the field technicians validate the installation. They work with the company technicians to make sure that all of the measurement and control specifications are met.

 Lifecycle Step 3: Continuing Support

 For some clients, the provider commitment to lifetime support is one of the most important components of the client/provider relationship. They understand that in the first weeks and months of operations, questions and potential problems will arise. They know that they will need the provider to be as responsive as it was during the initial procurement process.

 This is when a lifecycle-conscious supplier adds some of its most important value. It monitors client progress to ensure that the solutions provide success for the client. They make the client comfortable in contacting the supplier, and make sure that they have all the information and support that they need. When the client grows the operation, or expands into different products, the vendor is ready to support that growth effort as well. In this way, the client and provider work together to achieve the client’s success.